BOXX Technologies provides warranties and support for its custom Workstations, Servers and Creator PC systems to ensure reliable performance for professional workflows.
All BOXX systems include a standard three-year limited warranty, with Premium Support & Services included free in Year 1: 24/7 phone support and Next Business Day onsite repair service. Customers can extend Premium Support into Years 2 and/or 3, but only at the time of system purchase; it cannot be added later.
All warranty returns must be shipped to BOXX Technologies in original packaging or replacement materials provided by BOXX. Contact BOXX Technical Support to request packaging materials. Returns in non-standard packaging may incur additional charges or void the warranty.
For more information on our Standard Warranty and Premium Support & Services, see below.
Standard warranty, including Standard Support & Services, is included at no extra cost on every system. Premium Support & Services can only be added at the time of purchase; it cannot be added after time purchase.
Included free on all systems for 3 years. Year 1 includes Premium Support.
Add at checkout for Years 2-3, available only at time of purchase.
An additional 4th or 5th year of Standard warranty coverage may be available depending on order size or customer, adding continued Advance Ship Repair Parts and Phone Support beyond the standard 3-year term. This is not a standard catalog option; contact your BOXX sales representative to check eligibility.
One confirmed coverage difference by product: for RAXX, FLEXX Workstations and HELIXX Servers, Depot Repair Parts remain at the Standard tier in Years 4-5 rather than extending. For all other systems, Depot Repair Parts extend along with the rest of the plan.
Outside the US and Canada, all systems receive Standard Support for Years One through Three; Premium Support and Years 4-5 extensions are not available.
Note: in select mission-critical cases, BOXX may ship a replacement part before receiving the defective part back (Advanced Replacement), at BOXX's sole discretion. See the FAQ below for full terms.
The warranty covers manufacturing defects in materials and workmanship. It does not cover:
| System | Advance Ship Repair Part |
Phone Support - CT, M-F |
Depot Repair Parts*** |
24/7 Phone Support |
Next Business Day Onsite Repair Service |
|---|---|---|---|---|---|
| Years One-Three | Standard | Standard | Standard | Premium** | Premium** |
| Years Four-Five | Extended Warranty | Extended Warranty | Extended Warranty | N/A | N/A |
| System | Advance Ship Repair Part |
Phone Support - CT, M-F |
Depot Repair Parts*** |
24/7 Phone Support |
Next Business Day Onsite Repair Service |
|---|---|---|---|---|---|
| Years One-Three | Standard | Standard | Standard | Premium** | Premium** |
| Year Four-Five | Extended Warranty | Extended Warranty | Standard | N/A | N/A |
| Advance Ship Repair Part |
Phone Support - CT, M-F |
Depot Repair Parts** |
|---|---|---|
| Standard | Standard | Standard |
** Upgrade to Premium Support for Years 2-3 is available only at the time of system purchase, for an additional cost.
*** BOXX Technologies covers return shipping costs during Year 1 only. Buyer is responsible for return shipping in Years 2 and 3.
Have your serial number ready when you call; it lets the team pull up your coverage instantly and start diagnosis faster.
You can initiate a case online by emailing support@boxx.com, or call our support line directly at 512-835-0400 (Press 4). For rapid diagnostic tracking, please provide your site name, full physical address, contact name, and the specific hardware serial number.
No. Premium Support and extended coverage for Years 2-3 can only be purchased at the time of system purchase. If this matters to you, ask your BOXX sales rep to add it to your quote before you finalize.
Third-party peripherals (monitors, keyboards, mice, speakers) are not covered by the BOXX warranty. Contact the peripheral manufacturer directly. The warranty documentation included with your order identifies each peripheral's manufacturer warranty.
The warranty excludes: accidental damage, power surges, water damage, fire, theft, or natural disasters; damage from unauthorized modifications or repairs; cosmetic wear, scratches, or exterior finish that doesn't affect function; third-party software conflicts; loss of data; and any product with an altered or missing serial number. Normal wear and tear is also excluded.
BOXX offers Advanced Replacement for mission-critical situations, at BOXX's discretion. A credit card pre-authorization is required. If the defective part doesn't arrive at BOXX within 10 business days, your card is charged for the replacement part plus shipping.
No. The BOXX limited warranty extends only to the original buyer and is not transferable to subsequent owners.
Your hard drive may be wiped and restored to factory configuration as part of the service process. Always back up all data before shipping. Remove any portable media (SSDs, CDs). BOXX accepts no liability for lost data.
24/7 phone support covers hardware break/fix. Higher-level services like data backup/recovery, RAID configuration, LVM, and OS installation are only available Monday-Friday, 7am-6pm CT.
Premium Support includes 24/7 phone coverage. Calls received after hours or on weekends are routed to Source Support, an after-hours partner who can help with initial troubleshooting. For issues that need a BOXX technician, we'll follow up as soon as possible, typically within 2 hours during business hours, or by the next business day (Monday, for weekend calls) if your call came in after hours.
In most cases, yes. BOXX technicians complete troubleshooting by phone or email first to confirm which parts are needed before any onsite visit is scheduled; the onsite visit itself is for replacing those parts, not for diagnosis. Next Business Day is our standard target once troubleshooting is complete, but after-hours or weekend calls can extend the timeline, since troubleshooting can't begin until the next business day.
No. Replacement parts and repaired units do not extend the original limited warranty term. Coverage ends on the original warranty expiration date.
reBOXXed systems come with a limited warranty of at least 15 days and up to 365 days. The exact term is specified at purchase.
A BOXX performance specialist can walk you through which warranty tier fits your uptime needs.
It's important to know where your money goes when purchasing a premium workstation computer, so learn about BOXX solutions and services you won't find anywhere else.
