As the author of numerous BOXX customer stories, one question I always ask is “Have you ever had to rely on BOXX Technical Support?” If the interviewee responds with “No,” it’s gratifying since that indicates that their machine is running flawlessly and they have had no questions or experienced zero issues. If they respond in the affirmative, I’m rarely allowed a follow up since the BOXXer in question immediately proceeds to tell me of their incredible experience with what we call legendary BOXX Technical Support.

Competency of Support- 97% 8-10 rankingIf this seems farfetched, it can only be because you have never interacted with our support pros and are hopelessly jaded due to a prior tech support experience with the likes of our competitors. Have you ever been stranded on a branch of their tech support phone tree—you know, the overseas call center labyrinth used by commodity manufacturers to diagnose your computer issues? They most certainly have a script, but not a clue as to what it takes to run 3ds Max, SOLIDWORKS, Revit, Maya, Adobe, C4D, V-Ray, Unreal Engine, or any other professional application.

BOXX Technical Support is different. Very different. How different you may ask? Just take a look at these support metrics from over the past twelve months:

Excellent Support metrics

I challenge you to find any metrics within the computer hardware industry, or any other industry for that matter, that remotely compare. Just for the record, the title of this blog isn’t my quote—although it could be since I am a BOXX user myself. It’s actually a customer quote of which we have plenty more since BOXX regularly surveys its customers on the topic of support. Here’s a sampling:

“Legit best technical assistance experience I've ever had! You guys are great and I wouldn't go anywhere else now for a future purchase!”

“Very reliable and friendly support team. For me, this is essential in making business decisions about where to purchase computer workstations.”

“The support team at BOXX is top tier. Prompt resolution of issues with a kind and patient team.”

“Superior service compared to Dell.”

When you buy a BOXX, you have a direct line to legendary technical support—experts who know your hardware AND your software, and (in most cases) can resolve your issue over the phone. Based 100% in the U.S. and located at BOXX headquarters in Austin, Texas, our tech support has immediate access to the tools and resources necessary to support you and your specific workflow.

“BOXX support is the best. They are right next to the production area and engineering so if there’s anything they need to work with other people in the company they can do that very quickly.”

The best (and most critical) advantage of legendary BOXX Technical Support? If you rely on BOXX systems, you’ll never miss a project deadline because this team will get you up and running, even if it means shipping a part overnight.

“I described the issues, and had a preliminary diagnosis. They confirmed and immediately sent the replacement part. The part worked. No more issues. Wonderful.”

“Fastest support I have ever gotten through. I have worked with Apple, IBM, HP and Dell. Fastest to resolution!”

“Best IT customer support of any company I have ever dealt with (40+ years).”

Convinced? To speak to a fully human, brilliant BOXX Technical Support professional, call 1-877-877-BOXX in the US or 1-512-835-0400 outside the US, for standard support Monday through Friday, 7am - 6pm CST.